FAQ
Q: How do I find the right size for me?
A: We provide a detailed sizing guide on each product page to help you find the perfect fit. The guide includes measurements for bust, waist, hips, and length, along with size conversions (e.g., US, EU, UK). We recommend taking your own body measurements and comparing them to the guide, as sizing may vary slightly between styles. If you’re unsure about a specific style, our sizing notes (e.g., “runs small, size up” or “relaxed fit”) will further assist you in making the right choice.
Q: Can I change or cancel my order after it’s been placed?
A: We process orders quickly to ensure timely delivery, so changes or cancellations are only possible within 12 hours of placing the order. If you need to modify or cancel your order, please follow the order modification process outlined on our website immediately. Once the order has been processed (i.e., marked as “preparing for shipment”), we cannot make any changes, and you will need to follow our return policy if you no longer want the items.
Q: How long will it take to receive my order?
A: Order processing typically takes 1-3 business days (excluding weekends and holidays). After processing, delivery times vary by location: domestic shipping usually takes 3-7 business days, while international shipping ranges from 7-15 business days. Remote areas may experience slightly longer delivery times. You will receive a tracking number via email once your order is dispatched, allowing you to monitor its progress in real time.
Q: What payment methods do you accept?
A: We accept a variety of secure payment methods, including major credit cards (Visa, Mastercard, American Express), debit cards, and trusted digital payment platforms. All payments are processed through encrypted, third-party payment processors to ensure the security of your financial information. We do not store your full payment details on our website.
Q: What is your return and exchange policy?
A: We accept returns and exchanges for eligible items within 30 days of delivery. To be eligible, items must be unused, unwashed, with all original tags attached, and accompanied by the original order confirmation. Customized or personalized items are non-returnable unless defective. You are responsible for return shipping costs unless the return is due to a defective product or an error on our part. Refunds will be issued to your original payment method within a reasonable timeframe after we inspect the returned items.
Q: My order arrived damaged or incorrect. What should I do?
A: We apologize for the inconvenience! Please inspect your order upon delivery and contact us within 48 hours if you receive damaged, defective, or incorrect items. You will need to provide photos of the packaging and the items in question to help us resolve the issue quickly. We will then arrange for a replacement, exchange, or full refund, and cover the cost of return shipping for the faulty items.
Q: Do you ship internationally?
A: Yes, we offer international shipping to most countries and regions worldwide. International shipping fees are calculated based on your location and order weight, and will be displayed at checkout. Please note that international orders may be subject to customs duties, taxes, or other fees imposed by your country’s customs authorities. These fees are your responsibility and are not included in the product price or shipping cost.
Q: How can I track my order?
A: Once your order is dispatched, we will send a tracking number to the email address you provided during checkout. You can use this tracking number to check the real-time status of your shipment by visiting the tracking page on our website or the courier’s official website. If you don’t receive the tracking information within 24 hours of order processing, please check your spam or junk folder first.
Q: Are your products machine washable?
A: Care instructions vary by product and fabric type. Detailed washing guidelines (e.g., machine wash cold, tumble dry low, dry clean only) are printed on the inside tag of each garment and are also available on the product page under the “Care Instructions” section. Following these guidelines will help preserve the quality, color, and fit of your clothing.
Q: Will you restock out-of-stock items?
A: We aim to restock popular out-of-stock items whenever possible. If an item is marked as “Out of Stock” on the product page, you can sign up for restock notifications (where available) to be alerted when it’s back in stock. Please note that some seasonal or limited-edition items may not be restocked, so we recommend purchasing your favorite styles while supplies last.