Shipping Policy

Thank you for choosing our women’s clothing collection. This Shipping Policy outlines the details of our order processing, delivery timelines, shipping fees, and related arrangements to ensure you have a clear understanding of the entire delivery process. We are committed to providing reliable, efficient, and transparent shipping services to deliver your carefully selected garments in a timely manner.
Order Processing Time: All orders are processed within 1-3 business days (excluding weekends and public holidays) after payment confirmation. During peak seasons (such as major shopping festivals, new collection launches) or due to unforeseen circumstances (e.g., inventory checks, logistics disruptions), processing time may be extended by 1-2 business days. We will notify you via email if there is any significant delay in processing your order. Please note that orders placed after 2:00 PM (local time) will be processed on the next business day.
Shipping Destinations and Delivery Timelines: We offer shipping services to most countries and regions worldwide. The estimated delivery time varies depending on your location and the selected shipping method:
1. Domestic Shipping (within the country of origin): Standard shipping typically takes 3-7 business days from the date of dispatch. Express shipping is available for urgent orders, with an estimated delivery time of 1-3 business days.
2. International Shipping: Standard international shipping generally takes 7-15 business days. For remote regions, delivery may take an additional 2-3 business days. Express international shipping options (e.g., expedited courier services) are provided for customers who need faster delivery, with an estimated arrival time of 3-5 business days. Please note that international delivery times may be affected by customs clearance procedures, and any delays caused by customs inspections are beyond our control.
Shipping Fees: Shipping fees are calculated based on the weight of your order, shipping destination, and selected shipping method. The exact shipping cost will be displayed at the checkout page before you complete the payment. We occasionally offer free shipping promotions for eligible orders (e.g., orders meeting a minimum purchase amount). Details of such promotions will be clearly stated on our website during the promotion period. For international orders, customers are responsible for any customs duties, taxes, or other fees imposed by the destination country. These fees are not included in the shipping cost or product price and will be collected by the courier at the time of delivery.
Order Tracking: Once your order is dispatched, we will generate a tracking number and send it to you via email. You can use this tracking number to check the real-time status of your shipment on our website or the courier’s official website. If you do not receive the tracking information within 24 hours after the order is processed, please check your spam folder first, as sometimes the email may be filtered incorrectly.
Shipping Restrictions: We reserve the right to refuse shipping to certain regions where local regulations prohibit the import of clothing products, or where logistics services are unavailable or unstable. If your shipping address falls into such a category, we will notify you promptly and issue a full refund for your order. Additionally, please ensure that your shipping address is accurate and complete, including the correct street name, house number, postal code, and contact information. We are not responsible for delivery delays or lost shipments caused by incorrect or incomplete address information.
Missing or Damaged Shipments: If you do not receive your order within the estimated delivery time, please contact us as soon as possible. We will assist you in investigating the status of the shipment with the courier. For damaged or missing items, please inspect the package upon receipt and take photos of the packaging and the damaged items within 48 hours. Provide these photos to us, and we will initiate a claim with the courier and arrange for a replacement or refund according to the investigation result.
Changes to Shipping Policy: We may update this Shipping Policy from time to time to adapt to changes in logistics regulations, courier services, or business needs. Any updates will be posted on our website, and the revised policy will take effect immediately upon posting. We recommend that you review this page regularly to stay informed of any changes.
If you have any questions about our shipping services, please refer to our FAQ page first. If your question is not addressed there, you can contact our customer service team for further assistance.